I ordered the 13X19 white Pergola. I received it in October and had it installed early November. I can’t wait to really use it this year. It is beautiful . This was the perfect addition to my yard. Will provide the shade that I desperately needed. the quality of the pergola is the best. So worth the money.

I love the gazebo--the installation was simple, well laid out and with quality materials---I just have positive things overall to say. I have two gripes that I hope they will address. One is that the dimensions given are hard to deduce if they are from the edge of the legs or the edge of the mounting plate and it would have been nicer to have center-to-center dimensions from leg to leg to properly place the caissons/mounting substrate. The other is the LED light kit. Mine is a very cool white LED which is very harsh at night on the eyes--it also is not dimmable, which makes it a waste of time and money to me. It is mounted on the side of the gutters facing out in lieu of down, so it is impossible to get out of the glare. 2700K would have been much better, even 3000K, but mine is bluer--probably in the 4000-5000Kelvin range and frankly isn't appropriate. I will have to relight the entire structure and take it off the motor control to make them dimmable.

Just finished construction of 13x19 pergola. Easy install, 2 people, well built and great finished product. Delivery was a bit slow but worth the wait. So happy that I chose Hanso. see video attached

We recently renovated our backyard and were on the lookout for the perfect shade solution. After trying a couple of other products which didn’t quite live up to the hype, we stumbled upon this one. Installation was a breeze, and the quality is top-notch. Our backyard BBQs have been so much more enjoyable without the relentless sun beating down on us. Plus, it's become the talking point when we have guests over. Highly recommend!

After a long delivery delay, it finally did show up and we have it installed. I have not yet installed the heaters or the privacy screens. But I’m very happy with the quality and aesthetic and functionality of the louvers. The installation instructions weren’t very clear. But I think it’s going to work out nicely for us.

It all went well. I would improve the install instructions a bit especially with respect to the installation of the slider for the pulldown screen.

I have installed the pergola but I haven’t put on the shades yet. Went together easy and quickly. I can’t wait until early summer so I can enjoy our deck. The sun is blazing back there in the afternoon and this pergola should do the trick. Shades will be on the Lind side away from the house.

When I started this process of making my summer home into my permanent home I knew I needed a new deck and although I love the sun I don’t like sitting outside in it. I called a couple of local companies who did rainproof pergolas and their prices were close to $30,000. When I stumbled upon your advertising it looked like just what I needed except at that time Hanso didn’t have white ones. I called to verify that and was told in the fall, Hanso would. I waited and placed my order after speaking to someone at Hanso. Your customer service is extraordinary. My son cautioned me that this company was a scam because it seemed too good to be true. Although it took a long time to get my pergola I am thrilled with the pergola. I am 58 years old and I was able to put 90% of this together on my own. I have no experience with this kind of work, but still managed to successfully put it together. The louvre opens and closes in a second and with no effort. As happy as I am with the pergola I wanted to make sure you understood how grateful I am for your support, empathy and helpfulness in securing me with receiving this. I am sure you were tired of my phone calls, but you were always gracious about them. I loved that every call was reiterated in an email so there was verification of what was discussed. I just wanted you to know that I really appreciate your service and this company. I am still in the process of renovating my home, but this is one project I can now check off the list. I have no doubt that future orders are coming your way based on how many neighbors have already admired my new deck and pergola.
Sincerely,
Jacqueline

"The pergola is great, we have it up now, here are a couple of pictures. Do not post those, please.

As for delivery and install, after all the issues with getting the pergola to the US, delivery was great. They called to let us know when it was going to be delivered and got to us without a problem. Installing on the other hand was a nightmare. My contractor set it up for us and it took way longer than expected, the 4 hours mentioned in the website. It took them probably 16-18 hours to get it up and running. Some things that took a long time:
1. taking all the protective plastic out
2. tightening the bolt for every slat, as that can't be done with a screwdriver
3. He mentioned that some of the instructions were not clear/wrong.

Other than that, we love our pergola, has been working fantastic and we get a lot of compliments. We know want to order a screen for the side we thought we wouldn't need."

He got multiple issues about the shades and louvers but customer support was able to assist him with his concerns. He rated that he is so satisfied.