We recently renovated our backyard and were on the lookout for the perfect shade solution. After trying a couple of other products which didn’t quite live up to the hype, we stumbled upon this one. Installation was a breeze, and the quality is top-notch. Our backyard BBQs have been so much more enjoyable without the relentless sun beating down on us. Plus, it's become the talking point when we have guests over. Highly recommend!
After a long delivery delay, it finally did show up and we have it installed. I have not yet installed the heaters or the privacy screens. But I’m very happy with the quality and aesthetic and functionality of the louvers. The installation instructions weren’t very clear. But I think it’s going to work out nicely for us.
It all went well. I would improve the install instructions a bit especially with respect to the installation of the slider for the pulldown screen.
I have installed the pergola but I haven’t put on the shades yet. Went together easy and quickly. I can’t wait until early summer so I can enjoy our deck. The sun is blazing back there in the afternoon and this pergola should do the trick. Shades will be on the Lind side away from the house.
When I started this process of making my summer home into my permanent home I knew I needed a new deck and although I love the sun I don’t like sitting outside in it. I called a couple of local companies who did rainproof pergolas and their prices were close to $30,000. When I stumbled upon your advertising it looked like just what I needed except at that time Hanso didn’t have white ones. I called to verify that and was told in the fall, Hanso would. I waited and placed my order after speaking to someone at Hanso. Your customer service is extraordinary. My son cautioned me that this company was a scam because it seemed too good to be true. Although it took a long time to get my pergola I am thrilled with the pergola. I am 58 years old and I was able to put 90% of this together on my own. I have no experience with this kind of work, but still managed to successfully put it together. The louvre opens and closes in a second and with no effort. As happy as I am with the pergola I wanted to make sure you understood how grateful I am for your support, empathy and helpfulness in securing me with receiving this. I am sure you were tired of my phone calls, but you were always gracious about them. I loved that every call was reiterated in an email so there was verification of what was discussed. I just wanted you to know that I really appreciate your service and this company. I am still in the process of renovating my home, but this is one project I can now check off the list. I have no doubt that future orders are coming your way based on how many neighbors have already admired my new deck and pergola.
Sincerely,
Jacqueline
"The pergola is great, we have it up now, here are a couple of pictures. Do not post those, please.
As for delivery and install, after all the issues with getting the pergola to the US, delivery was great. They called to let us know when it was going to be delivered and got to us without a problem. Installing on the other hand was a nightmare. My contractor set it up for us and it took way longer than expected, the 4 hours mentioned in the website. It took them probably 16-18 hours to get it up and running. Some things that took a long time:
1. taking all the protective plastic out
2. tightening the bolt for every slat, as that can't be done with a screwdriver
3. He mentioned that some of the instructions were not clear/wrong.
Other than that, we love our pergola, has been working fantastic and we get a lot of compliments. We know want to order a screen for the side we thought we wouldn't need."
He got multiple issues about the shades and louvers but customer support was able to assist him with his concerns. He rated that he is so satisfied.
I've seen all the ones they sell at Costco and I've looked them up. Other pergolas, but there is nothing like yours and you see that tiny house in the background. It is it perfectly the the the metal.
Yes, I I thought. It's like, you know, a seamless extension, a seamless, seamless background, yeah.
It looks perfect. It was perfect for that tiny house. I bought it for the tiny. And it was it just it. Just blends really well with it and I was really, really happy that I picked that that one. Perfect.
We love our Pergola and the added bonus of putting up ourselves has given us extra satisfaction. It took my 16 year old daughter and I about 4 hours to assemble it. I do consider myself a bit of a “handy lady” but as advertised the assembly was not difficult at all. We literally had dinner under it the day we built it! Thank you Hanso for providing both a great product and experience for my family!
Final delivery was great, and they are enjoying it so far. Installation was pretty straight forward but need a help from another person and took him 6 hours to put it together.
I am a DIY guy, so the marketing worked with pictures and grand representation of Hanso. In reality it took from Apr 2024 until Oct 2024 to have material enough to begin assembly. Cosmetic damage resulted in promise of a 50dollar credit for matching paint and replacement plastic pieces broken in transit. Neither of these have yet happened. A call for clarification of assembly met with a delay and no follow up response. I built it without the expected support, Hanso failed so miserably and had the balls to remind me if I chose to return after 100 days I would be charged restocking fees. No the message I needed after waiting 6 months for my order. I would never recommend this company there are better products and support. The only redeeming value is I know it got assembled 100% because I did it.
I couldn't be happier with my purchase. The awning is durable and weather-resistant. It's made my outdoor space so much more enjoyable. Plus, the installation was straightforward.
This awning has completely changed the way we use our outdoor space. It’s stylish, practical, and the remote control feature is a real bonus. I’m very satisfied with my purchase.
I'm in love with my new awning! It's sturdy, stylish, and functions flawlessly. The remote control feature is super convenient.
This awning is perfect for our backyard. The motor is quiet, and the fabric is high quality. Installation took some time, but it was worth it!
I’m impressed with the quality and functionality of this awning. It’s made a big difference to our patio area. Installation was straightforward thanks to the helpful guide provided.
Great product and service. The awning is sturdy, stylish, and very easy to operate. The team at Hanso Home was very supportive and responsive to all my inquiries.
This awning has transformed our outdoor space. It’s stylish, functional, and very easy to operate. The
The retractable awning works perfectly and looks amazing. The customer support team was always there to help me through the setup.
I couldn’t be happier with my awning. It’s durable, stylish, and operates smoothly. The installation was straightforward, thanks to the clear instructions. It’s a top-quality product.
I'm so pleased with my awning! It's well-made and offers perfect coverage. The installation instructions were very clear and easy to follow. It’s truly enhanced our patio area
Hanso Home has outdone themselves with this awning. It's durable, stylish, and the customer service was top-notch. Very happy with my purchase. I’ll be a repeat customer for sure.
Exceptional service from start to finish! The team was professional, courteous, and very knowledgeable about their products. The awning itself is of superior quality and looks fantastic on our deck. It's easy to operate and provides excellent shade.
We love our new awning! It’s high-quality, easy to install, and provides great shade
