Just finished construction of 13x19 pergola. Easy install, 2 people, well built and great finished product. Delivery was a bit slow but worth the wait. So happy that I chose Hanso. see video attached
We recently renovated our backyard and were on the lookout for the perfect shade solution. After trying a couple of other products which didn’t quite live up to the hype, we stumbled upon this one. Installation was a breeze, and the quality is top-notch. Our backyard BBQs have been so much more enjoyable without the relentless sun beating down on us. Plus, it's become the talking point when we have guests over. Highly recommend!
After a long delivery delay, it finally did show up and we have it installed. I have not yet installed the heaters or the privacy screens. But I’m very happy with the quality and aesthetic and functionality of the louvers. The installation instructions weren’t very clear. But I think it’s going to work out nicely for us.
It all went well. I would improve the install instructions a bit especially with respect to the installation of the slider for the pulldown screen.
I have installed the pergola but I haven’t put on the shades yet. Went together easy and quickly. I can’t wait until early summer so I can enjoy our deck. The sun is blazing back there in the afternoon and this pergola should do the trick. Shades will be on the Lind side away from the house.
When I started this process of making my summer home into my permanent home I knew I needed a new deck and although I love the sun I don’t like sitting outside in it. I called a couple of local companies who did rainproof pergolas and their prices were close to $30,000. When I stumbled upon your advertising it looked like just what I needed except at that time Hanso didn’t have white ones. I called to verify that and was told in the fall, Hanso would. I waited and placed my order after speaking to someone at Hanso. Your customer service is extraordinary. My son cautioned me that this company was a scam because it seemed too good to be true. Although it took a long time to get my pergola I am thrilled with the pergola. I am 58 years old and I was able to put 90% of this together on my own. I have no experience with this kind of work, but still managed to successfully put it together. The louvre opens and closes in a second and with no effort. As happy as I am with the pergola I wanted to make sure you understood how grateful I am for your support, empathy and helpfulness in securing me with receiving this. I am sure you were tired of my phone calls, but you were always gracious about them. I loved that every call was reiterated in an email so there was verification of what was discussed. I just wanted you to know that I really appreciate your service and this company. I am still in the process of renovating my home, but this is one project I can now check off the list. I have no doubt that future orders are coming your way based on how many neighbors have already admired my new deck and pergola.
Sincerely,
Jacqueline
"The pergola is great, we have it up now, here are a couple of pictures. Do not post those, please.
As for delivery and install, after all the issues with getting the pergola to the US, delivery was great. They called to let us know when it was going to be delivered and got to us without a problem. Installing on the other hand was a nightmare. My contractor set it up for us and it took way longer than expected, the 4 hours mentioned in the website. It took them probably 16-18 hours to get it up and running. Some things that took a long time:
1. taking all the protective plastic out
2. tightening the bolt for every slat, as that can't be done with a screwdriver
3. He mentioned that some of the instructions were not clear/wrong.
Other than that, we love our pergola, has been working fantastic and we get a lot of compliments. We know want to order a screen for the side we thought we wouldn't need."
He got multiple issues about the shades and louvers but customer support was able to assist him with his concerns. He rated that he is so satisfied.
I've seen all the ones they sell at Costco and I've looked them up. Other pergolas, but there is nothing like yours and you see that tiny house in the background. It is it perfectly the the the metal.
Yes, I I thought. It's like, you know, a seamless extension, a seamless, seamless background, yeah.
It looks perfect. It was perfect for that tiny house. I bought it for the tiny. And it was it just it. Just blends really well with it and I was really, really happy that I picked that that one. Perfect.
We love our Pergola and the added bonus of putting up ourselves has given us extra satisfaction. It took my 16 year old daughter and I about 4 hours to assemble it. I do consider myself a bit of a “handy lady” but as advertised the assembly was not difficult at all. We literally had dinner under it the day we built it! Thank you Hanso for providing both a great product and experience for my family!
Final delivery was great, and they are enjoying it so far. Installation was pretty straight forward but need a help from another person and took him 6 hours to put it together.
took long time to get .replacement parts finally came on 10-31 cannot use now its winter Oder in April looks good 4 shades order also looks good 1 shade come all way down one about 3/4 down 2 havlf way do today i oder without shades 1/4 of roof was wrong had to wait 4 months for replacement to shoe up transport want to charge me 400.00 extra to bring on flat bed with fork truck because my house doesn't have a loading dock to this day still have been able to get customer service on phone
We recently installed this motorized retractable awning in our backyard, and it’s completely transformed our outdoor space. The installation was much easier than I expected thanks to the customer support team!
Great product, even better customer support. When I had questions about setup, the team was so helpful. They even followed up to ensure everything was working well. This kind of service is rare and makes all the difference.
High-end design at a very reasonable price! It adds such a stylish touch to our backyard, making it look absolutely fabulous. Great quality for the cost—would highly recommend to anyone looking to elevate their outdoor space.
This retractable awning has exceeded all of my expectations. The motor works perfectly, and the remote makes it incredibly convenient to adjust the shade without leaving my seat. My family loves how easy it is to have the perfect amount of shade when we’re eating outdoors. The material of the awning is tough and resistant to fading, so I know it will last for years. The awning has added so much style and functionality to our outdoor area. We couldn’t be happier with our purchase.
We’ve been spending so much more time outdoors since we got this amazing awning. It’s functional, stylish, and makes our backyard feel like a little getaway.
It honestly feels like we added a whole new room to the house. We’re using it all the time now, and it’s quickly become one of our favorite spots. Definitely a worthwhile investment.
Our favorite outdoor purchase this year. Great product.
Impressive build quality with solid construction, and the motor performs consistently well even under heavy use. Worth every cent!
Stylish and durable. 10/10!
Love the modern design. It blends in perfectly with our outdoor decor.
This awning is built to last! We’ve had it up through intense sun and rain, and it still looks brand new.
I can’t believe we waited this long to get one! Our patio used to get unbearable in the summer sun, but now, we have the perfect shaded spot for relaxing. We also love how it makes our backyard look upscale and inviting. We’ve had friends over for barbecues, and everyone loves the setup. It has made such a difference in keeping our outdoor area cool and comfortable.
It fits perfectly above our deck, and the fabric is thick enough to provide shade but light enough to keep the space feeling open. We’re outside more than ever thanks to this amazing awning.
