We ordered two 10x10 Hanso pergolas in mid June of 2025. The pergolas were promised in 14 weeks but were not delivered until Dec 2026 and then the wrong size shades were shipped! The construction of the pergolas was straight forward and my husband and two sons knocked out the project in about 4 hours. The replacement shades arrived in April 2026 and we finally have our outdoor space completed albeit the time to receive all the pieces to this order was ridiculous. Hanso gave us a credit with which we ordered two strands of lights and a table top fire pit; we are still waiting on the table top fire pit. Customer service did their best to work through the circumstances and we finally can enjoy our space. Hanso makes a really nice product and we love how the pergolas look in our backyard. It completely matches our aesthetics and compliments our paver patio. I would recommend this product but warn that patience is key when dealing with this company.

We ordered the 10x13 model in October and received it in 4 weeks. Weather didn't permit setup till yesterday (4/11/26). Assembly was tedious, but every bolt, track, and shade fit perfectly. The engineering is superb. In its 1st 24 hours, it has attracted 3 neighbors calling to ask how they can get one. The track lighting is a nice touch. We love it!

We just had our Hanso pergola installed and couldn’t be happier with the result. The quality and finish of the materials are exceptional and clearly built to last. Just as impressive was the NAI installation team — first-rate, professional, and extremely conscientious throughout the entire process. From start to finish, this was a very positive experience, and it’s something we would happily do again without hesitation

Ordered the 10x10 Hanso pergola during a Black Friday sale back in 2024. It was a long wait for delivery (May 2025), but everything was delivered in excellent shape. Directions were easy enough to follow and the build was simple. I just took my time and didn't rush the process. The construction of the pergola is awesome. Everything fit together without any issues. We had our landscape contractor come out and pour concrete footings underneath our paver patio, so the pergola is properly bolted to the ground. We love it! Love how it looks in our backyard. It has the modern look and feel that we wanted and matches our backyard furnishings and aesthetic perfectly. I would definitely recommend this product.

We are so impressed with the quality of this pergola! The set up was relatively easy for a 79, 78 and a 75 year old. I do think the instructions could be a little clearer or provide a more detailed video. But it is up!

We are in LOVE with our yard now with the 13x13 Hanso Pergola! We added 2 shades for the summer sun and an outdoor tv, extending the living space of our home. Our pergola lets us enjoy time with family and friends, along with a nice fire in the evenings. Our outdoor life went from boring and uneventful to a place where we are making memories and truly enjoying life! The Hanso team is easy to work with and they truly care about their products. We recently had 65mph winds and the pergola didnt budge! The construction is like no other, proving it is the best one out there, amongst many. If you are considering improving your time outdoors, you will not be disappointed!

We selected the largest percola available at the time to serve as a spa covering. There is plenty of room underneath for both the spa and other furniture. Everything was packed with care and arrived in great condition. Was easy to assemble with 2 adults. Highly recommend purchasing. This is our second pergola from Hanso.

We needed a strong patio cover for the high desert winds. We chose the 10 x 10 model. It's very sturdy and perfect for sun shelter during the days and for viewing the stars at night with the louvers open. It's tall enough that it doesn't obstruct the view from inside. Would highly recommend!

My husband and contractor were able to set up the pergola and 2 screens by working straight for 9 hours in one day. (The parts are heavy). We have kept the slats closed and it has provided lovely shade during the summer. The gutter worked well during recent rain. We rest there during the day and ur family enjoys congregating there in evening. Grateful we made the decision to get Hanso.

So far so good, we’ll see how it fairs through a Montana winter. The wait was excessive, but customer service truly did their best to pacify me through the whole process. Customer service gets an A+! I Packaging was phenomenal, nothing broken, with no missing pieces. We had friends help with the installation, several comments about the shade instructions that were not ideal but we got them up and they work perfectly.

Thank you Hanso! We would highly recommend recommend your product!